So you bought some of our adorable items, and can't wait to get them? Our Tiny Twigs staff will do our utmost to get your order to you, as quickly and as smoothly as possible.
The risk of loss for all merchandise ordered on this website passes to you the buyer when the merchandise is delivered to our shipping carrier. In the unlikely event that your package is lost, stolen or damaged we are happy to provide the necessary documents needed to file a claim with the carrier. Once a Claim is filed the average wait time is 30 days. No refunds or replacement product will be issued until the claim is settled.
Please triple-check your shipping address. We send your order to the exact address you provide and are not responsible for incorrect information.
We proudly ship all orders from the US. Hand packed and shipped right from our storefront in Sheridan, Wyoming.
Though we try to get orders out as quickly as possible, please allow up to 2 business days to process before shipping. We ship Tuesday through Saturday (excluding holidays).
You will receive tracking information via email when your order ships.
Our standard shipping typically takes about 5-7* business days. Our shipping times are always an estimate. Unfortunately, we cannot guarantee these time frames. Unforeseen events out of our control may lengthen the shipping time.
We use USPS to ship our packages. If you require a specific service for delivery please contact us for assistance.
We do not ship internationally at this time.
FREE SHIPPING & LOCAL PICKUP
Orders $100 and over shipped within the contiguous United States qualify for free USPS ground shipping.
We are happy to provide in store pickup to our local customers!
When you are checking out, simply select the "Local Pick Up" option under Delivery Method.
You will receive an email or text when your order is ready for pickup so please ensure contact information is correct.
You can pick up your order at our storefront:
415 N. Main St.,
Sheridan, WY 82801.
Orders are generally ready in 24 hours for orders placed Tuesday - Saturday.
Returns and exchanges
Returns and exchanges are accepted within 30 days. Item(s) must be in brand new, never worn or used, condition, with the tags still attached.
We will also pay the cost of return shipping if the return is a result of OUR error (if you received an incorrect or defective item). After 30 days, we unfortunately do not offer refunds under any circumstances.
To begin your return process, please email us at firstname.lastname@example.org with your request and reason for the return (preference or defect).
Your refund will be processed when we receive your item via mail or in our store.
If you would like to exchange an item, please request a return label to email@example.com. Once the package is received, we will issue a full refund so you can re-order a different size/style.
Ship returns or exchanges to to:
Tiny Twigs Baby & Kid
415 N. Main St.
Sheridan, WY 82801
Unfortunately, we cannot refund shipping costs. Return shipping costs are the responsibility of the customer. This also applies to orders that have qualified for free shipping.
HOURS & LOCATION
Tiny Twigs Baby & Kid is open from 10 am - 5 pm, Tuesday thru Saturday.
Tiny Twigs Baby & Kid is located at the base of the beautiful Big Horn Mountains, on the vibrant and hopping Main Street of historic downtown Sheridan. 415 N. Main St., in Sheridan Wyoming.